Medical Documentation and Records

Here is what you need to know about accessing your medical records and documentation from AgelessRx.

Letters of Medical Necessity

AgelessRx is unable to provide letters of medical necessity, letters from prescribers, or fill out any third-party forms. If you need documentation regarding diagnoses or current health status, your primary care provider may be able to help.

Accessing Your Itemized Receipts

If you need documentation of your purchases, you can access an itemized receipt in two ways:

1. Your original order confirmation email — This email outlines the product, date, and transaction amount of your order.

2. Your AgelessRx customer portal — Log in, click on "Orders" at the top, then "Manage Subscriptions" at the top right, and follow the prompts.

Requesting Your Medical Records

We are happy to provide a copy of your medical records. Please contact [e-mail] or reach out through your customer portal to submit a request.

Signed Prescriptions

We do not use physical prescriptions and do not store these as part of your medical records. However, your medical records will include all pertinent information about your prescription, including the prescriber, dose, and approval date. You can also view information about your prescription in your AgelessRx customer portal.

Transferring Prescriptions

Your state may have regulations regarding pharmacy obligations in transferring prescriptions between pharmacies. The contact information for your pharmacy should be included with the packages you receive from them.

You can manage your account, orders, and messages anytime through your Patient Portal.